It took him TWO WEEKS to reply, saying that their testing found no trace of any “pests” (since clearly they are too scared to call bed bugs by name). When the three days passed and there was no response from him, I reached out. He took down my information and said that he would have an update in three days. He barely apologized for the inconvenience and didn’t offer any help. When I spoke to Marvin, the hotel operations manager, he didn’t even seem bother by the news. I took a video of the bed bug crawling over the pillows making sure to include the room and the view from the room, proving that this occurred within their hotel. What started off as a wonderful anniversary trip turned into a hellish nightmare when we discovered bed bugs in our room.
